Terms & Conditions
Conditions of Booking
Booking and Payment
- Deposits – To secure your reservation, anon-refundable deposit is required.
- Camping Pitches - £25 per pitch
- Camping Pods - £25 per pod
- Static Caravans - £50 per unit
If the total booking cost is less than the deposit amount, full payment is required at the time of booking.
- Final Balance – The remaining balance must be settled no later than six weeks prior to your arrival date. Failure to do so may result in cancellation of your booking without refund.
Cancellations and Amendments
- Cancellation Policy – All cancellations must be submitted in writing.
- Cancellations made within four weeks of the arrival date are non-refundable.
- Cancellations made between six and four weeks prior to arrival are eligible for a 50% refund.
- Amendments – We are happy to accommodate changes to your booking dates, subject to availability.
Force Majeure
The Old Barn Holiday Park shall not be held liable for any failure to perform its obligations due to unforeseen circumstances beyond our control, including but not limited to industrial disputes, natural disasters, adverse weather conditions, civil unrest, epidemics or other similar events.
Arrival and Departure
- Camping Pitches:
- Check in: from 12:00 PM | Check out: by 11:00 AM
- Late check out may be arranged for a small fee; please request this at the time of booking.
- Camping Pods and Static Caravans:
- Check in: from 12:00 PM | Check out: by 11:00 AM
- Late check outs are not available for these units.
- Late Arrivals – We do not accept arrivals after 8:00 PM. If you anticipate arriving after 5:00 PM for camping pods or static caravans, please inform the office in advance to arrange key collection.
Pets
- General Policy – Well-behaved dogs are welcome on our camping pitches and selected camping pods, with a maximum of two dogs per pitch or pod.
- Restrictions - Dogs must be kept on leads at all times within the park and must not be left unattended.
- Prohibited Breeds – We cannot accept dogs listed under the UK government’s banned breeds, including Pit Bull Terrier, Japanese Tosa, Dogo Argentino and Fila Brasileiro.
- Exercise Areas – Off-lead walking is permitted in the fields behind the campsite.
Smoking and Vaping
Smoking and vaping are strictly prohibited in all indoor facilities including the amenities block, camping pods, static caravans and the barn. Please ensure cigarettes and cigars are fully extinguished and disposed of responsibly.
Ferry Bookings
We can help in booking ferry crossings from Southampton, Portsmouth or Lymington. Payment for ferry tickets must be made at the time of booking. Please verify all ticket details upon receipt. Changes to times, vehicle types or registration will incur a minimum charge of £5. While we will attempt to secure refunds for cancelled ferry crossings, we cannot guarantee this.
Children
- Supervision – Children must be supervised at all times, especially in communal areas such as the barn and play areas.
- Responsibility – Parents or guardians are responsible for any damage caused by their children.
- Age Restrictions – Children under 16 years must not be left alone in the park, camping pods or static caravans.
- Unacceptable Behaviour – We reserve the right to refuse admission or terminate a stay without refund for any guest whose behaviour is deemed inappropriate, disruptive or offensive.
- Noise Policy – To ensure the comfort of all guests, we request quiet hours between 11:00 PM and 7:00 AM.
- Speed Limit – The speed limit within the park is 5 MPH; please adhere to this for everyone’s safety.
- Generators – The use of generators is not permitted onsite.
- Additional Structures – Pup tents, gazebos and similar structures are only allowed if space permits and the comply with fire regulations.
Guest Eligibility and Conduct Policy
To ensure the safety, comfort and enjoyment of all our guests, The Old Barn Holiday Park maintains strict guidelines regarding guest eligibility and behaviour.
Prohibited Guest Criteria
We do not knowingly permit any individual to use or visit our park who:
- Has an unspent criminal conviction.
- Is listed on any criminal register, including the sex offenders’ register.
- Is subject to any order indicating antisocial behaviour, violence, abuse, public disorder or criminal damage.
- Is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003.
- Is subject to a Risk of Sexual Harm Order or Child Abduction Notice.
If you or any member of your party falls under any of the above categories, it is imperative to disclose this information at the time of booking. Failure to do so may result in the immediate cancellation of your booking and removal from the park without refund.
Liability
The Old Barn Holiday Park shall not be held responsible for any loss, damage or injury to persons or property during your stay. Guests are advised to take appropriate precautions and secure personal belongings.
Complaints
Should you encounter any issues during your stay, please report to the management immediately, while onsite, so we can address them promptly. Complaints raised after departure may not be considered.
Amendment to Terms
The Old Barn Holiday Park reserves the right to amend these Terms & Conditions at any time. Guests are encouraged to review the latest version prior to booking.
For further information or clarification, please contact us directly at 01983 866414.
Behavioural Expectations
All guests are expected to conduct themselves in a manner that does not disrupt the enjoyment of others. Unacceptable behaviour includes, but is not limited to:
- Excessive noise, especially during quiet hours (11:00 PM to 7:00 AM)
- Aggressive, abusive or threatening language or actions towards staff or other guests.
- Vandalism or damage to park property.
We reserve the right to terminate the stay of any guest whose behaviour is deemed inappropriate, without refund.
Discover the Isle of Wight
Ready to Book Your Park Holidays in Sandown?
Experience a relaxing getaway at The Old Barn Holiday Park in one of our comfortable static caravans. For reservations and inquiries, please call us at 01983 866414 or visit our booking page. We look forward to welcoming you to the Isle of Wight!
